Effective Date: July 22, 2026
Hope-IgniteCare Services LLC, doing business as Effulgence Psychiatry, respects your privacy and is committed to protecting the personal
information you provide through our website and services.
This Privacy Policy explains how we collect, use, disclose, and
protect your information when you visit our website, request an
appointment, communicate with our office, or receive services from us.
Information We Collect
We may collect information that you voluntarily provide, including:
Your name
Email address
Telephone or mobile number
Date of birth
Contact preferences
Appointment information
Insurance information
Medical and mental health information
Information submitted through appointment, contact, or intake forms
Communications between you and our office
We may also collect limited technical information about how visitors
use our website, such as browser type, device type, pages visited, and
internet protocol address.
How We Use Your Information
We may use your information to:
Respond to appointment and service inquiries
Schedule, confirm, and manage appointments
Verify insurance coverage
Provide intake instructions
Communicate information related to your care
Provide psychiatric and mental health services
Process billing and payments
Maintain business and clinical records
Improve our website and services
Meet legal, regulatory, and professional obligations
SMS Text Messaging
When you provide your mobile number and give consent, Effulgence
Psychiatry may send you non-marketing text messages related to:
Appointment confirmations and reminders
Scheduling and rescheduling
Intake instructions
Insurance verification
Office updates
Responses to customer-care inquiries
Message frequency varies. Message and data rates may apply.
You may reply STOP at any time to stop receiving text messages. You
may reply HELP for assistance.
Consent to receive text messages is optional and is not a condition of
receiving treatment or purchasing services.
We do not sell, rent, or share your mobile telephone number with third
parties for their marketing or promotional purposes.
Your SMS consent and opt-in information will not be shared with third
parties or affiliates for marketing or promotional purposes.
We may share mobile information with service providers that help us
deliver text messages, operate our communications systems, or support
our business. These providers may use the information only to perform
services on our behalf and must protect it appropriately.
Opting out of text messages does not prevent us from contacting you
through other methods when necessary for treatment, payment,
healthcare operations, safety, or legal requirements.
How Consent Is Obtained
You may provide consent to receive text messages by:
Selecting an optional, unchecked consent box on our website or appointment form
Providing verbal consent during a telephone conversation with our staff
Requesting text communication directly from our office
Initiating a text conversation with our office
We maintain records of consent when reasonably required.
Disclosure of Information
We may disclose information to:
Healthcare professionals involved in your care
Insurance companies and payment processors
Electronic health record, scheduling, billing, telephone, and
communication service providers
Business associates and service providers that support our operations
Government agencies, courts, or law enforcement when required by law
Other parties when you provide written authorization
We do not sell personal information.
Protected Health Information
Certain medical and mental health information may qualify as protected
health information under the Health Insurance Portability and
Accountability Act, commonly known as HIPAA.
The use and disclosure of protected health information may also be
governed by our Notice of Privacy Practices. If this Privacy Policy
conflicts with our Notice of Privacy Practices regarding protected
health information, the Notice of Privacy Practices will control.
Cookies and Website Technology
Our website may use cookies and similar technologies to support
website functions, understand website activity, and improve user
experience.
You may adjust your browser settings to block or delete cookies. Some
website features may not function properly when cookies are disabled.
Data Security
We use reasonable administrative, technical, and physical safeguards
to protect personal information from unauthorized access, use,
alteration, or disclosure.
No website, electronic storage system, email platform, or internet
transmission method can guarantee complete security.
Third-Party Links
Our website may contain links to websites or services operated by
third parties. Effulgence Psychiatry does not control and is not
responsible for the privacy or security practices of those third
parties.
Please review the privacy policies of third-party websites before
providing personal information.
Children’s Privacy
Information concerning a minor may be collected from or with the
authorization of a parent, legal guardian, or other legally authorized
representative when the minor receives services from Effulgence
Psychiatry.
Your Choices
You may contact us to:
Update or correct your contact information
Change your communication preferences
Withdraw consent for optional text communications
Ask questions about how your information is handled
Withdrawing SMS consent does not affect communications that occurred
before the withdrawal.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services,
technology, legal obligations, or business practices.
Updates will be posted on this page with a revised effective date.
Contact Us
For questions about this Privacy Policy or our communication practices, contact:
Effulgence Psychiatry
Hope-IgniteCare Services LLC
Phone: 877-306-2758
Email: info@effulgencepsychiatry.com